Welcome to Tamilnadu Consumer Protection Organization – Chennai
TNCPO
The mission of the Government of Tamil Nadu is to empower all consumers in the state.
TNCPO’s core activities encompass education, research, awareness campaigns, and advocacy. We forge partnerships with grassroots social organizations to bolster public participation, particularly among marginalized and underprivileged communities, in addressing socio-economic concerns, gender equality, and ecological sustainability.
Our overarching mission aligns with the Government of Tamil Nadu’s commitment to ensuring equitable transactions in the purchase of goods and services within the state, upholding consumer rights for all.
Our key objectives include:
1. Educating consumers about their rights and responsibilities under the Consumer Protection Act of 1986.
2. Fostering community collaboration to nurture responsible citizenship.
3. Equipping consumers with knowledge and skills to effectively address consumer issues in real-life scenarios.
4. Establishing Citizen Consumer Clubs, with a special focus on empowering women.
5. Imparting awareness of product standards, quality, and market dynamics.
6. Providing insights into consumer protection laws and relevant enforcement authorities.
7. Cultivating awareness among youth about exploitative practices by businesses and measures for safeguarding consumers.
8. Promoting sustainable consumption practices and their practical implementation.
9. Assisting youth in making informed purchase decisions as responsible individuals.
The Tamil Nadu Consumer Protection Organization is dedicated to serving the interests of consumers across the state, empowering them to make informed choices and exercise their rights effectively. Together, we strive to create a fair and just marketplace for all
Consumer Rights Violations:
Consumer rights violations are prevalent in India, primarily due to a lack of awareness, education, and understanding of laws and regulations among consumers. Many individuals, especially in economically disadvantaged districts and states, remain uninformed about their rights. This ignorance makes them vulnerable to unscrupulous producers and retailers who exploit their lack of knowledge.
Below are common instances of consumer rights violations:
1. Under Weighing: Sellers provide less quantity than what is paid for, often by manipulating weighing scales.
2. Adulteration: Products are mixed with substandard or harmful substances, compromising their quality and safety.
3. Not Providing Proper Bills: Failure to issue a valid receipt or bill, which is essential for legal recourse and warranty claims.
4. Poor Quality Goods/Spoilage/Damaged Goods: Selling substandard, spoiled, or damaged products without informing the consumer.
5. Poor Maintenance: Neglecting to maintain products or services to the promised quality standards.
6. Cheating on Contract Terms: Not adhering to the agreed-upon terms and conditions, leading to deception and unfair practices.
7. Price Higher Than Maximum Retail Price (MRP): Charging prices above the MRP stated on the product’s packaging.
8. Forcing/Misleading into Buying Unwanted Goods: Using aggressive sales tactics or deceit to coerce consumers into purchasing unnecessary items.
9. Misleading Advertisements, Especially Aimed at Children: Running deceptive advertisements that manipulate children into desiring products that may not meet their expectations.
10. Selling Goods Past Their Expiry Date: Disposing of products that have exceeded their shelf life, potentially posing health risks to consumers.
11. Bogus Companies, Unreachable After Sales: Dealing with fraudulent companies that disappear or become unreachable after making sales.
12. Overcharging of Interest, Especially in Credit Purchases: Imposing exorbitant interest rates on credit purchases, exploiting consumers financially.
13. Dangerous, Hazardous, or Unsafe Goods: Selling products that are unsafe, hazardous, or pose health risks to consumers.
Addressing these violations requires a multifaceted approach, including consumer education, stricter enforcement of consumer protection laws, and increased transparency and accountability among producers and retailers. Empowering consumers with knowledge of their rights is essential to combat these infringements and ensure fair and ethical business practices.
